Specialist Dry Cleaners

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Terms and Conditions

By using our services you agree to be bound by the following terms and conditions which may change from time to time without notice.
1. Payment terms
All quoted prices are inclusive of goods and services tax and are subject to change without notice.
2. Collection of garments
Whilst we will make every effort to process garments within the prescribed timeframe, we will not be liable for delays.
In the event of garments not being collected within ninety (90) days, we reserve the right to dispose of them as we see fit and we will not be held liable for any loss that you may suffer in such event.
3. Garment care
To protect your garments, we follow the care label instructions on each item we process. If you request garment treatment which is contradictory to that indicated on the care label instructions, we will make an attempt to contact you and advise of the potential risks associated with proceeding with the treatment. If we are unable to gain your informed approval to proceed, we will refrain from cleaning the garment in question or take extensive digital photography of the garment (s) prior and/or during cleaning process. If you authorise to proceed, you must assume responsibility for any damage to the garments.
We accept no liability for garments that have missing or removed care labels.
4. Safe cleaning guarantee
We offer a safe cleaning guarantee. This means we will process every garments we accept safely. This does not mean we will remove every stain from every garment. If ,in our professional opinion, the stain removal will be unsafe or will compromise our safe cleaning guarantee, stain removal efforts will cease.
5. Damage
We exercise utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment.
Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials (such as sun fading on curtains) which may result in tears or the development of small holes in fabric that are not ready apparent prior to processing. In dry cleaning and laundering we cannot guarantee against colour loss, colour bleeding and shrinkage or against damage to weak and tender fabrics.
Given the delicate nature of some leathers and suedes, all leather and suede garments are cleaned entirely at your own risk and we do not accept any responsibility or liability for any damage or fading as a result of the dry cleaning process.
Our liability in respect to any damage caused to garments by us will not exceed ten (10) times our charge for cleaning that garment, regardless of brand or condition. No claims for damages will be recognised unless you advise us within 48 hours of collecting the garments.

6. Loss of garments or Damaged items in cleaning
We exercise utmost care in processing garments received such as avoiding misplacement or loss of items. However, should a misplacement or loss occur, we ask that you advise us within 24 hours of collecting your items so that we may investigate the matter and make a determination. No pay out will exceed a greater amount than 10 times the cleaning cost, and we do not operate a new for old policy. We use the International fair claims guide for fabrics to determine the value of an item adjusted to its age.
7. Personal items
Please check all your garments for money, jewellery or other valuables priori to depositing them with us. If we find any valuables in your garments, we will make every attempt to return them to you but we cannot be held responsible for the loss of any such items that are forwarded to us.
8. Re-cleaning
We inspect every garment before returning them to you in order to ensure they meet our strict quality measures.
It should be noted however that we may not be able to remove all stains safely.
9. Privacy
We will use your customer information in the regular course of providing the services to you. We respect your privacy and warrant that any information you give us will be held with the utmost care and security, and will not be used in ways to which you have not consented.

Smarty Dry Cleaners Perms and Conditions